I Can Read Online© Refund Policy
Credit card transaction policy
Our subscription management provider is RevenueCat. RevenueCat is used to maximise security and protect your personalinformation when subscribing to our services. All transactions are procuredover a secure internet connection. After we process payment, we will not storeyour credit card details.
Refund policy for I Can Read Online© subscribers
If you purchased a yearly or monthly subscription throughthe website or application, you can cancel your subscription at any time. I CanRead© offers a 30‑day money‑back guarantee for our website and app customers,commencing on the day of purchase of the initial subscription term. After30 days, no refunds will be offered.
To obtain a refund, please email online@icanreadsystem.com andprovide the following information:
- Your full name
- Your full address
- A contact phone number
- Your email address
- The subscription that you purchased
- The date of purchase
- The reason that you want a refund (optional)
Upon receipt of your refund request, we will process yourrefund as quickly as possible (please allow up to 14 days).
ONCE THE REFUND HAS BEEN MADE YOUR ACCOUNT WILL NO LONGER BESUBSCRIBED TO OUR SERVICES.
Cancelling and refunding your app subscription via AppleApp Store or Google Play
For both App Store and Google Play app subscriptions, youwill only be charged once your free trial period has ended. If you cancel yourpaid subscription, you will continue to have access to your subscription forthe period of time that has already been paid, and no future charges will be made.
If you need to report a problem with a subscription that youhave purchased using the I Can Read Online© app, you will need to followinstructions provided by Apple or Google.
You can find more information on reporting a problem with Apple at https://support.apple.com/en-au/HT204084.
For information on reporting a problem with Google, visit https://support.google.com/googleplay/answer/7100415?hl=en.
Apple App Store subscriptions
If you purchased a subscription via the App Store, you cancancel your subscription at any time. Please note, transactions madethrough the App Store are between the purchaser and Apple. We cannot directlymanage the refund and/or cancellation process on behalf of the customer.
For more information on how to cancel your app subscriptionvia the App Store or request a refund, please visit https://support.apple.com/en-au/HT202039.
Google Play app subscriptions
If you purchased a subscription via Google Play, you cancancel your subscription at any time. We offer a 30‑day money‑back guaranteefor Google Play customers, commencing on the day of purchase of the initialsubscription term. Please contact our customer service team at online@icanreadsystem.com. After 30 days, no refunds will be offered.
For information on cancelling a subscription via GooglePlay, visit: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en.
If you would like to request a refund for your appsubscription via Google Play, please email online@icanreadsystem.com.